help logging in

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  melissaconnell2017 · Member · Aug 31, 2018 at 1:53 pm

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  I am having trouble logging into my website.

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  staff-zinnia · Staff · Aug 31, 2018 at 2:07 pm

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  Hi –

  No problem. I’m happy to help. What happens when trying to get signed in? Please share more information.

  It will be helpful to know which site you are trying to work on as well. Thanks.

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  melissaconnell2017 · Member · Aug 31, 2018 at 6:53 pm

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  I am trying to log onto my website ecspeanuts.com as an admin. When I try to make a new password, it will not allow to get the the next site to do so.

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  brookedot · Member · Aug 31, 2018 at 11:30 pm

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  Thanks for providing the URL. The site ecspeanuts.com is using the self-hosted version of WordPress over at HostGator. These forums are for the sites we host here at WordPress.com.

  After checking that your host has backups I would recommend looking over this guide for resetting your password:
  https://codex.wordpress.org/Resetting_Your_Password

  If you still need help reach out to the WordPress community at https://wordpress.org/support

  To be able to log in to your self-hosted site with your WordPress.com account (and add a bunch of other features) we recommend using Jetpack:

  Jetpack