HELP!! Lost access to site!

  • Unknown's avatar
    amuczynski · Member ·

    Hello,
    I’m upgrading this lady’s website for her and I messed up. I was trying to switch her domain over and to make a very long story short, I made the URL of WordPress and the site a domain that’s already being used. So every time you try to visit the page, it redirects you to kiddiekastle.com which is a running site. I’ve completely lost access. I can’t reach WordPress at all nor the site. How can you set it back to kastlekidz.com?

    WP.com: Yes
    Correct account: Unknown

  • ericfri · Staff ·

    Hi there,

    Is kastlekidz.com the correct website URL?

    That domain looks to be hosted at GoDaddy. If that’s the case, you’ll need to log in to their control panel first. Then you can either use the database or edit the PHP files to fix the issue.

    Here is the help documentation from WordPress.org which should help.

    https://wordpress.org/support/article/changing-the-site-url/

    Cheers,
    Eric

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