HELP ME

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  francesmarydean · Member · Jan 4, 2024 at 4:54 pm

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  I renewed my subscription, but now my Gmail is not working. I cannot receive messages at (email visible only to moderators and staff) and it’s not letting me change my old domain (createcritiqueandrevisewizard.com) to a new one.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Jan 4, 2024 at 10:03 pm

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  Hi –

  Thanks for writing to us. I’ll gladly help. Let’s work this out one question at a time.

  I renewed my subscription, but now my Gmail is not working. I cannot receive messages at (email visible only to moderators and staff) 

  I can see the problem. The hosting plan was renewed, but the domain registration was canceled due to the lapse. The email is tied to your domain. We must recover the domain from the redemption process to proceed. If the domain isn’t recovered, it will be registered by somebody else or a domain squatter, and ownership will be forfeited.

  Redemption comes after a domain is canceled. There’s an $80 fee for this process, and I have emailed you a separate payment form.

  Write back to us here once that payment has been submitted, and we will proceed with recovering the domain. This process typically takes 3-5 days in total.