Help me

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  kellyevansmedia · Member · Feb 8, 2023 at 2:02 pm

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  I need to speak with someone about cancelling my annual subscription. I am being charged every year and I cannot find where I need to cancel it… I’ve now paid for 2 years and i don’t even use it.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 8, 2023 at 9:10 pm

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  Hi there,

  I would be happy to assist you in canceling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  If you aren’t sure about the charge on your bank statement, you can fill out the form at http://wpchrg.com, and it will help you find the correct account along with what you were charged for. You can also reach out to billing support there directly.

  Let me know if you have any questions.

  Thanks!