HELP ME! Account recovery when email is not working?

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  courtneylivingston117 · Member · Dec 21, 2017 at 4:56 pm

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  We need major help! Our website red-ironarchitects.com is currently getting an error message – “This site can’t be reached” which we believe is due to our domain host changing servers on us. So I need to login into my WordPress account to remap the servers BUT I can’t login, I have forgotten my password. I can’t do password recovery because now my email account is not working. HELP!!!

  Thank you in advance

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  avydun · Staff · Dec 21, 2017 at 5:28 pm

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  red-ironarchitects.com is a self-hosted WordPress (WordPress.org) site. Not a WordPress.com site.

  The current community forums we are on is meant for questions related to WordPress.com account/sites.

  For questions related to self-hosted WordPress (WordPress.org), you will have to ask on self-hosted WordPress (WordPress.org) community forums. Note that you might need an account to post on self-hosted WordPress forums. You can create one here.

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  courtneylivingston117 · Member · Dec 21, 2017 at 5:55 pm

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  Thank you for letting me know.

  I am beyond frustrated at this time with Word Press as a whole.

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  avydun · Staff · Dec 21, 2017 at 8:02 pm

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  I am sorry you feel so. There’s nothing that WordPress.com can do to help here. You will have to post on WordPress.org forums for technical help on this.