Help me get my email back urgently.

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  yafmedia · Member · May 3, 2015 at 12:06 pm

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  My email which I purchased for a year has suddenly become a trial email, after I’ve used it for one month, on WordPress’s recommendation, so it’s on my business cards and I feel duped and cornered. I suggest that if this is the best Google Apps can do which appears to be lie up front then put their hand out for more money… I’ll take my business elsewhere. This has been such a waste of time. I need it explained. Why did I invest in this email address if this is all I get? Help please.

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · May 3, 2015 at 7:05 pm

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  Hi Yvette,

  First, it looks like you’ve opened a few threads regarding similar issues. I’m going to reply back to all issues here and close those other requests. Please keep all further correspondence in this thread.

  First, to clarify the email issue, the email address on yvetteaubusson.com should still be valid until 4/1/16 as shown here:

  https://yvetteaubusson.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  Could you explain a bit more about why you feel it has become a trial email? Did you receive an email that indicated this? If so, could you copy and paste the contents here so I can take a look?

  I specifically went in and unselected the automatic renewal of a website and voila!! you’ve sent me a bill for it. Well as I first indicated, I do not want domain/site anymore, it was to be let go. I want my money back please.

  From: https://en.forums.wordpress.com/topic/i-want-my-money-back-5

  Same as before. You have relentlessly emailed me over and over again, that my domain was expiring. Even AFTER it had expired, you emailed me it was expiring. Yes that’s right, I don’t want it anymore.
  How can you send me an email my domain has expired, and then bill me when I have consciously, deliberately and specifically turned off the automatic renewal because I don’t want that domain anymore. I happens you know. I don’t want it. But I do want my money back. Such a disappointment.

  From: https://en.forums.wordpress.com/topic/i-want-my-money-back-your-processes-reviewed-and-an-apology-please?replies=1

  Is this regarding your domain maisondaubusson.com on the site maisondaubusson.wordpress.com? Just reply back to confirm, and I will cancel the domain immediately.

  Regarding the bill/charge, I don’t see any recent charge on your account. I’m looking at the billing history here:

  https://maisondaubusson.wordpress.com/wp-admin/admin.php?page=billing-history&user=33291259

  The most recent charge was on 4/2/15 for the domain yvetteaubusson.com. Are you referring to a more recent charge for maisondaubusson.com?

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  yafmedia · Member · May 3, 2015 at 7:54 pm

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  Dear Jeremy

  Thank you for replying back. Much appreciated.

  When I open my main email acccount, click on my face icon and see a drop down menu of my other email accounts, (email visible only to moderators and staff) is there but the font is a pale gray and can not be clicked or therefore opened.

  I then used to ‘add account’ as a way of checking if I’d been blocked out, and a screen appears which reads in reads: “Pardon the interruption. Your trial has ended. Please select a plan and set up billing to continue using Google Apps. Please visit the Billing page and set up billing.”
  I”m then presented with two click throughs called ‘FIX THIS’ and ‘CONTINUE TO ADMIN CONSOLE’.

  FIX THIS takes me to https://admin.google.com/yvetteaubusson.com/AdminHome#DomainSettings/notab=1&subtab=subscriptions

  This shows my purchase of Google Apps for Work and provides a click through link to contact my reseller (WordPress) which takes me https://wordpress.com/my-domains and from there I wrote my complaint threads, which apologise for but I’m just cranky because I’m busy and can’t understand why this has happened so frustrated.

  maisondaubusson.com. Yes I’ve been billed on 4/4. Details are in It’s my wordpress/profile/billing history. https://wordpress.com/me/billing/5561114

  I hope you can help engineer me to happiness. :-)

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  jeremeylduvall · Member · May 3, 2015 at 9:04 pm

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  When I open my main email acccount, click on my face icon and see a drop down menu of my other email accounts, (email visible only to moderators and staff) is there but the font is a pale gray and can not be clicked or therefore opened.

  Sorry for the trouble! This should be fixed up now. Can you give it another try?

  Yes I’ve been billed on 4/4. Details are in It’s my wordpress/profile/billing history. https://wordpress.com/me/billing/5561114

  That charge appears to be from 4/3/14. I don’t see a receipt from this year. Are you seeing one for that domain from 2015? I went ahead and cancelled the domain so you won’t be charged moving forward. Let me know if you see a receipt from this year though!

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  yafmedia · Member · May 3, 2015 at 9:52 pm

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  Thank you Jeremy!!! Email is accessible now.
  Re the maisondaubusson.com…. yeah, couldn’t see the forest for the trees on that one.
  I hope whoever you work for appreciates your worth!!! because you’ve made my day.
  Thanks again.
  Yvette

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  yafmedia · Member · May 3, 2015 at 10:00 pm

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  Thank you Jeremy!!! Email is accessible now.
  Re the maisondaubusson.com…. yeah, couldn't see the forest for the trees on that one.
  I hope who ever you work for appreciates your worth!!! because you've made my day.
  Thanks again.
  Yvette

  Yvette Aubusson-FoleyPhone +61 459 487 456

  Freelance Writing & Editing Services
  Print | Online | News | Features | Media Relations | Books

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  jeremeylduvall · Member · May 3, 2015 at 10:55 pm

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  Not a problem at all Yvette! Glad we got this worked out. Hope you have a great day!

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  yafmedia · Member · May 4, 2015 at 1:35 am

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  Thanks to you I am!!