Help me renew my site
-
The person who made the site has neglected to renew it and won’t renew now. Please, help me renew so I can be up and running again.
Thank you,
Bethany MyersWP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
Hey there Bethany, I’m sorry to hear that! First, can you add a business plan to the site? You can do that here:
https://wordpress.com/plansNext I’d recommend contacting support directly. Let them know the situation.
Also, can you ask that person to transfer site ownership to you so you can manage it from here on? Here’s how they can do it:
https://wordpress.com/support/transferring-a-site-to-another-wordpress-com-account/You’ll want to have them transfer the domain registration, too:
https://wordpress.com/support/domains/transfer-domain-registration/ -
-
Thank you! Once you’ve added the plan, you can contact support directly. But if you have any trouble with it, let us know here!
-
Is my site as I know it to look still going to be there when I add the plan? Or will I have to build a new site?
-
Hi there,
I want to confirm what site needs to be updated. I see that there are several sites with similar names along with several users with upgrades connected to those sites.
So, I see chillartistry400579156260.wordpress.com which you just added the Premium Plan. It appears that another user (presumably the creator of the site) had the Business Plan previously.
I also noticed that yet another user connected to the site also has chillartistry.com. To confirm that isn’t the site you are referencing, correct? You are wanting the upgrade connected to chillartistry400579156260.wordpress.com?
Once I get that confirmation, I’d be happy to point you in the right direction with your site. Thank you!
-
BethanyMyersArt.com is what should be upgraded. Chill was the designer and should have taken herself off when she was done.
-
-
Thanks for confirming. On our end, we will still have backups for the site (from its previous business configuration) but to access those, the site will need to be upgraded to the Business Plan again.
You can do this from within your account by going here: https://wordpress.com/plans/.
I recommend upgrading to the yearly (not monthly) billing on the Business Plan, which will include live chat support you can use to get help anytime. You will want this to help with restoring your site from backups, but also it is incredibly helpful as you take over the management of your site to have a place to get quick help.
Chill was the designer and should have taken herself off when she was done.
To clarify, before they remove themselves, they will need to transfer the domain bethanymyersart.com to you so that you can continue to renew it and keep your site online. They can do that by logging into their WordPress.com account and then following the steps here: https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/.
They will also want to transfer the site so that you show as the owner in our system. They can do that by following the steps here: https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/.
After making those two transfers, they can safely remove themselves from your site, and you will be in an excellent place to manage it going forward.
Hope that helps. Please let us know if you have any more questions.
- The topic ‘Help me renew my site’ is closed to new replies.
WordPress.com Forums 