Help me to understand WP.com’s “refund” policy because this seems crazy
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Okay, I’m trying to wrap my head around this. In a nutshell: I have had a blog site here for almost 10 years. I have had a custom domain name, for which I pay $19 each year. Because of the massive debacle today with the Classic Editor, and the complete failure of WP to even acknowledge the problem even after 24 hours, I decided to host my site elsewhere and am in the process of doing that. My domain name (cybisarchive.com) is being transferred to the new host. Here’s the thing:
In October I renewed my Personal Plan here on the triennial basis which came to $99 for the three years (Oct 2024-Oct 2027). Today, of course, I had to pay the new host and chose that same format in order save money. Not a problem because the cost came out to about the same. Fine. Once the website HERE is migrated over THERE, obviously I cannot have the same website in 2 different places, right? So logically I need to cancel the Personal Plan here.
However, what I see when I go to the Cancel option is that outside of the 30-day window after my renewal payment, there are no cancellations here. It says that “I can use the website until October 2027” even though it is going to exist somewhere other than on WordPress.com
Therefore I will need to remove all my Cybis Archive content from this (cancelled but not cancelled or refunded) site here, and then….what? rename it something else for the next THREE years? What happens to all the people who currently subscribe to email updates for my site on WordPress.com?
The blog I need help with is: (visible only to logged in users)
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A website and a custom domain aren’t the same thing. You can point or transfer your domain (and content) anywhere but the site with the address cybisarchive.wordpress.com will stay here at WordPress.com. Perhaps just make it private. It might be useful in the future.
PS: Are you perhaps jumping the gun as I can still work on my free site the same way I have always done.
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I ended up cancelling the hosting on the other site after the migration had too many issues and function losses. I did decide to let them keep the domain registration for this year at least, and in any case I would not be able to transfer it anywhere else for at least 60 days anyhow (ICANN regs.)
I did connect the custom domain there to the site here, which is the important thing. The other site is $3 more per year for the same registration/service but that’s no big deal. The deal breaker for me was the prospect of having to manually upload almost 6000 images to the other host if I wanted them available in my Media Library (which I absolutely do.) I do not have a fast upload connection (only about 5 mbps) and so that would be a nightmare.
As long as WP.com stops messing with the Classic Editor I will be content to stay here. ;-)
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