Help me with my subscription please

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  queuetea2020 · Member · Jul 28, 2020 at 1:19 pm

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  Hi WordPress,

  It looks like there’s an error in applying for a personal website subscription. I paid and the transaction was successful but the photo below still appears and my website says the server IP address could not be found.

  Domain Name: queue-tea.com

  Hope you can help me out ASAP. Thanks!

  Best,
  Ann

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  queuetea2020 · Member · Jul 28, 2020 at 1:57 pm

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  There was a glitch while I was paying. You successfully got the payment for my Personal Plan Subscription but until now I can’t open the domain. Please check my transaction thanks

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  staff-blorbo · Staff · Jul 28, 2020 at 5:04 pm

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  We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.

  If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.

  If you the charge is located using the above site, but you are not presented further options, please contact us via https://wordpress.com/support/contact/?whywasi=charged