help meeee

  • Unknown's avatar
    liormalichov · Member ·

    Doesn’t give me an option to restore from a backup
    I am trying to restore 8.4.24 time 21:07
    I don’t understand why everything was deleted for me, I need help, get back to me
    Or do the restoration for me yourself
    I don’t want to build the site from scratch

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Good Morning –

    Thank you for writing to us for help with your backup. Looking over the account, I can see that the Creator Trial was purchased on March 16th, but the next renewal for that hosting plan didn’t happen until April 18th. In this scenario, you would want to follow these instructions:

    https://wordpress.com/support/restore-your-site-after-the-plan-expires/

    Your site appears differently now because the hosting expired.

    In order for a site to remain active both the domain and hosting plans need to be active. This is the same across all of our competitors. With this in mind, it will be easier for you to manage a yearly hosting solution vs worrying about it each month. It will drastically reduce your potential for disruption in service and save you 62% on your hosting over the next year.

    Can you tell me more about what happens when you try to restore the backup?

    Cheers!

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