HELP! Must Renew Domain!

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  downtownrahwayrentals · Member · Jan 12, 2016 at 6:39 pm

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  Our organization underwent management changes recently and in doing so, some things slipped under the radar. We did not notice that our domain http://www.DowntownRahwayRentals.com expired and now cannot find a way to renew the domain. Please help! Thank you!

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  shamekabatte · Member · Jan 12, 2016 at 8:05 pm

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  Your downtownrahwayrentals.com domain expires on July 12, 2016.

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  downtownrahwayrentals · Member · Jan 13, 2016 at 3:56 pm

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  I don’t understand. It expired 6 months ago and we have not been able to make a payment to renew. How can it now expire on July 2016?

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  shamekabatte · Member · Jan 13, 2016 at 4:26 pm

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  Please tag this post with modlook to get further assistance from a staff member.

  Please subscribe to the following thread so you are notified when they respond. https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question
  To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  carinapilar · Member · Jan 13, 2016 at 7:13 pm

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  Hi downtownrahwayrentals!

  If you let a domain expire it goes through a process where other person can register it before it becomes available again. That’s what happened with “downtownrahwayrentals.com”, it was registered by someone else.

  You can check more information about this domain and the new registrant at:
  http://www.networksolutions.com/whois/results.jsp?domain=downtownrahwayrentals.com

  Here is more information about the domain expiration process:

  Domain Expiration

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  downtownrahwayrentals · Member · Jan 13, 2016 at 7:54 pm

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  So my only option right now is to purchase a new domain name? I really wish that there were an easier way to get support on WordPress.

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  timethief · Member · Jan 13, 2016 at 8:06 pm

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  You have Staff support here and n one is required to renew prior to domain expiration. It seems that what went wrong is not comprehending what expired means and not setting up auto renew. https://en.support.wordpress.com/manage-purchases/#auto-renew

  We never ever allow a domain name we want to keep to expire. If it expires we no longer own it and the domain name registrar can sell it to whoever they want to at whatever price they want to set.

  re: help support options

  There is no phone support.
  All support docs are at http://support.wordpress.com
  Search for help support options https://en.support.wordpress.com/?s=help+support+options
  results here Help! Getting WordPress.com Support
  https://en.support.wordpress.com/help-support-options/

  If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.

  re: direct email support

  Also note, that you can email Staff at:
  support@wordpress.com
  or
  help@wordpress.com

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  carinapilar · Member · Jan 13, 2016 at 8:18 pm

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  downtownrahwayrentals, yes, you have to buy a new domain name. That domain is owned by someone else now, like @timethief said.