HELP! Must Renew Domain!
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Our organization underwent management changes recently and in doing so, some things slipped under the radar. We did not notice that our domain http://www.DowntownRahwayRentals.com expired and now cannot find a way to renew the domain. Please help! Thank you!
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I don’t understand. It expired 6 months ago and we have not been able to make a payment to renew. How can it now expire on July 2016?
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Hi downtownrahwayrentals!
If you let a domain expire it goes through a process where other person can register it before it becomes available again. That’s what happened with “downtownrahwayrentals.com”, it was registered by someone else.
You can check more information about this domain and the new registrant at:
http://www.networksolutions.com/whois/results.jsp?domain=downtownrahwayrentals.comHere is more information about the domain expiration process:
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So my only option right now is to purchase a new domain name? I really wish that there were an easier way to get support on WordPress.
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You have Staff support here and n one is required to renew prior to domain expiration. It seems that what went wrong is not comprehending what expired means and not setting up auto renew. https://en.support.wordpress.com/manage-purchases/#auto-renew
We never ever allow a domain name we want to keep to expire. If it expires we no longer own it and the domain name registrar can sell it to whoever they want to at whatever price they want to set.
re: help support options
There is no phone support.
All support docs are at http://support.wordpress.com
Search for help support options https://en.support.wordpress.com/?s=help+support+options
results here Help! Getting WordPress.com Support
https://en.support.wordpress.com/help-support-options/If you have a paid upgrade, please use the “Contact Support” form, http://support.wordpress.com/contact/ where you will receive a choice of having staff answer your question publicly or privately.
re: direct email support
Also note, that you can email Staff at:
support@wordpress.com
or
help@wordpress.com -
downtownrahwayrentals, yes, you have to buy a new domain name. That domain is owned by someone else now, like @timethief said.
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