Help! My dashboard is missing???

  • Unknown's avatar
    sambjohn · Member ·

    Hello! After logging into my site, I have no WP dashboard. (http://sibodietrecipes.com/)

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I see that critical error message when getting to the wp-admin login page:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    This error message usually means that there is an issue with one of the plugins or themes on your site.

    To troubleshoot this issue, I recommend following these steps:

    1. Check your site admin email inbox for instructions as suggested in the error message. If you received an email, it should provide more details about the error and steps to take to resolve it.
    2. If you didn’t receive an email or the email doesn’t provide enough information, try disabling your plugins and/or switching to a default theme to see if that resolves the issue. You can do this by accessing your site’s files via FTP or by using your hosting provider’s file manager.


    Unfortunately, we cannot further assist because sibodietrecipes.com is not on WordPress.com but is a self-hosted WordPress.org site.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code, but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and, therefore can’t directly address your issue.

    I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

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