Help! My domain is about to expire but I cant find it in my wordpress account

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  balibums · Member · Sep 14, 2020 at 3:13 am

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  My domain is http://www.balibums.com – and my wordpress is http://www.balibums.wordpress.com – I can’t get in touch with WordPress (no support line!)

  Can someone please help!!! :) kind of urgent as it’s now 1 day out

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  staartmees · Member · Sep 14, 2020 at 6:36 am

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  I guess you are logged in to the wrong account. As you have a transactionID you can very easily restore access to the account owning that domain at https://en.support.wordpress.com/account-recovery/

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  balibums · Member · Sep 14, 2020 at 7:00 am

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  Thanks, but the renewal reminder emails are coming to my personal email – the same one Im using to login to the account.

  And the domain isn’t there?

  I’ve tried all other potential emails I use and each say they dont exist.

  Help! WordPress is not helping at all

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  staartmees · Member · Sep 14, 2020 at 8:20 am

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  Wordpress is helping you, just wait for a Staff member who can help you in this matter.

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  staff-mckluskey · Staff · Sep 14, 2020 at 10:43 am

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  Hi @balibums,

  The domain balibums.com has been already renewed for the next year, were you able to access the correct account?

  If not, please find the recent transaction ID (https://wordpress.com/support/billing-history/#retrieving-a-transaction-id) and, as @staartmees mentioned, you will want to check out this page and fill out the Account Recovery form to regain access to the account:

  https://wordpress.com/support/account-recovery/