Help – my website www.linedryapparel.com is down!

  • Unknown's avatar
    linedrybrand · Member ·

    My website is down online and I can’t figure out why. My domain host is saying to ask WordPress what records do I need to be updated in the DNS of the domain to get it active and running again?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • supernovia · Staff ·

    Hey there, do you know who your site hosting is with? linedryapparel.com hasn’t been hosted here on our services that I can see, and the site you shared that is hosted here seems like it hasn’t been updated for some time.

    It’s possible you’re using a copy of WordPress with another hosting provider, in which case you’d need to get their proper settings. Can you reach out to them directly?

    Going forward, these forums are primarily for site that use our free tier hosting. Our paid managed hosting plans get direct support so long as you’re logged into the right account.

    There is another set of forums for the free WordPress software:
    https://wordpress.org/support/forums/

    This short article explains the difference between the free WordPress software and our managed hosting at WordPress.com. Let us know if you have any questions about our services!

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