Help – need bundle refund but says 30 days are up

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  bryttani4357 · Member · Oct 23, 2014 at 11:08 pm

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  I had a client decide on a different direction after I purchased the premium bundle myself to start working with reimbursement from my client later. I tried to cancel the premium plan, but it said my 30 days are past (even though my receipt says September 25) and explain the refund thing in the “Why did you cancel” box, but I don’t know if anyone will read that or if they won’t read it until after my 30 days are really up. Anyway, how can I get my refund?

  Thanks so much :)

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  bryttani4357 · Member · Oct 25, 2014 at 3:31 am

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  How does this get tagged for a staff followup?

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  timethief · Member · Oct 25, 2014 at 3:32 am

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  If you wish to contact WordPress.COM Staff about the charges you see on your WordPress.COM account statement, please use this form (which works even when the main contact form is closed):

  Contact

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  rachelmcr · Member · Oct 25, 2014 at 11:06 am

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  Hi there,

  I’m sorry for the trouble you had canceling that Premium plan. I just canceled it for you and issued a full refund. (Please note that it can sometimes take 1-2 weeks for refunds to appear on your bank statement.)

  If there’s anything more I can do to help, please let me know!