Help need live support to purchase business account

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    mvdesigninc · Member ·

    We are trying to purchase a paid business site but encountered an error. Went through the chatbot for support and are stuck in a loop where it recognizes we need to speak to a human but when we request it (following it’s directions), it says we can’t as we don’t have a paid plan. So frustrating as we are trying to become paying customers! Is there another way to contact actual human support?

    From the Chatbot:

    I understand you’re in a frustrating situation – you’re trying to upgrade to a paid plan but encountering payment errors, and it feels like a catch-22 since you need support to fix the payment issue. Since this involves a payment problem that’s actively preventing you from upgrading, this is absolutely a situation where you should be connected with our support team directly.

    Type ‘connect me to a human’ and you will be connected with a support specialist who can:

    1. Help troubleshoot the specific payment error
    2. Assist with processing your payment
    3. Ensure your plan upgrade goes through successfully

    This is considered a priority issue since it involves an unsuccessful payment attempt and blocked upgrade, so our support team will be able to help you resolve this.

    Please type exactly ‘connect me to a human’ to be connected with a support specialist.

    We type “Connect me to a human”

    It replies:

    It sounds like you want to talk to a human. Human support is only available for our paid plans. For community support, visit our forums:

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