help need to renew email plan, not getting verification email

  • Unknown's avatar
    svholder · Member ·

    I did not receive an email reminding me that my email subscription was expiring. I need to update my credit card and retransfer my domain over. It won’t let me update my CC, stating that my email hasn’t been verified. When I press the resend email button, no email is sent. Yes, I have checked my junk folder. I put a ticket in about this yesterday through titan email, and have not had a response. It is imperative that I get my email back for my business. I have tried to change my email address in my profile, and have that one verified, but I am not getting any verification emails from wordpress

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    helper-darin · Member ·

    Hi there! I’ll be happy to assist with this 🙂

    Since this concerns billing and private account information, it would be best if we addressed your concerns through email. If you could please reach out to us directly at help@wordpress.com with as much information as you can provide we’ll be more than happy to help you get this cleared up!

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