Help, need to renew my site arrowheadacupuncture.com

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  arrowheadacupuncture · Member · Nov 16, 2017 at 2:07 am

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  I did not see the renewal notice for my domain and now it is not letting me renew?

  The blog I need help with is: (visible only to logged in users)

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  daviddoeswp · Member · Nov 16, 2017 at 5:02 am

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  Hi @thomasacupuncture,

  I’ll request staff assistance using the modlook tag to see what can be done. Check out this link that explains the domain expiration process: https://en.support.wordpress.com/domains/domain-expiration/

  It sounds like you’re letting us know that your grace period has ended. Can you confirm?

  I hope WordPress staff is able to get the domain back for you!

  Best,

  David

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  kokkieh · Staff · Nov 16, 2017 at 5:55 am

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  Hi there,

  That domain, arrowheadacupuncture.com, expired on 3 October and has already been removed from our system. It is currently in redemption with our registrar.

  It is still possible for me to recover the domain at this point, but our registrar charges a $80 fee to restore a domain from redemption. Let me know if you agree to that fee and I can get the recovery process started.

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  arrowheadacupuncture · Member · Nov 16, 2017 at 5:29 pm

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  Hello kokkieh,

  That would be great, lets proceed, I need to get it back online asap.

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  arrowheadacupuncture · Member · Nov 16, 2017 at 5:45 pm

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  Is this the best way to communicate with you?

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  kokkieh · Staff · Nov 17, 2017 at 5:56 am

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  I see you’ve since submitted an email ticket as well and we’ve been helping you there. We’ll let you know via email once our registrar restores the domain. It usually takes about 24 hours, so your domain should be reactivated later today.