Help Needed

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  nolasweet · Member · Aug 11, 2014 at 7:03 pm

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  I sent a support request 2 weeks ago – – but heard nothing back. Is anyone really reading these?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 11, 2014 at 7:05 pm

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  I answered your thread here https://en.forums.wordpress.com/topic/deleting-sites-and-administrator-change?replies=3#post-1974833

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  timethief · Member · Aug 11, 2014 at 7:06 pm

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  Note you received an answer 1 minute after you posted your original thread.

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  nolasweet · Member · Aug 11, 2014 at 7:14 pm

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  I guess I’m not sure how this all works.

  My question was that we have 3 blogs that we want to delete and the administrator listed on the account is no longer on staff….and she doesn’t remember what her login information was. The email address that we have listed is no longer in service either, so I’m wonder what we can do?

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  timethief · Member · Aug 11, 2014 at 7:16 pm

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  I already answered that here. https://en.forums.wordpress.com/topic/deleting-sites-and-administrator-change?replies=3#post-1974833

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blogs to access the blogs’ dashboard and therein lies your issue. You are not the owner of the blogs and only the blogs’ owner can delete the blogs.

  Every blog has a sole owner and it is the person with the username account who registered the blog under that username account and associated email address.

  You need to contact the blog’s owner and have her act on this to either login and delete the blog or to transfer the blog to another username account.

  The blog’s owner must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery by providing as much information as she/he possibly can and then submit it to the Account Recovery Staff so they can contact her by email ie. not on these public support forums which are available to everyone with internet access.