Help needed

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  mwest376 · Member · Mar 9, 2021 at 11:23 am

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  I have access ( as an admin) to https://wilfridattenborough.com/
  The Guy who the website belongs to needed my help in setting it up.
  His email and paypal accounts got hacked and spammed – so he has deleted all his online accounts – and cannot retrieve his password to get in and administer his site.

  His ORIGINAL email was (email visible only to moderators and staff)
  but he cannot remember the WordPress password. – I can log in and do stuff for him – but I do not have sufficient privs to change his password or email for him, and I cant add him as an invite either.
  He is now having to use his Work email ((email visible only to moderators and staff)).

  Is there any way you can contact him and give him back access to his site.

  He has another site which I CAN do actions to called http://ffd2020.wordpress.com/, but this is the only way I can prove that I am who I say I am.

  Please help :)

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  staff-mckluskey · Staff · Mar 9, 2021 at 1:07 pm

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  Hi there!

  Please ask that person to reach out directly to passwordhelp@wordpress.com. Our Account Recovery team will take it from there. Thanks!

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  daveandersonward · Member · Mar 9, 2021 at 1:24 pm

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  Thanks I have emailed directly :-) Dave