Help needed with domain names!

  • Unknown's avatar
    tamzinjackman · Member ·

    I´m confused as to why wordpress is telling me my domain has expired here

    http://onepointfivebillioninches.com/

    I renewed my premium package a few weeks ago and on my account settings it says it is all paid for and active and includes the domain name onepointfivebillioninches.com. My old domain name alifeunplanned.com has expired but onepointfivebillioninches.com is my primary and I no longer want alfifeunplanned.com. Why is it asking me to pay for an old domain name to keep my site active?

    Please help as it says it has already expired!!!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    sarahcada · Member ·

    Hi there. I’ve tagged this post for the Staff’s attention so they can assist you. Please wait patiently as they make their way to this thread. Thank you!

  • Unknown's avatar
    pmciano · Member ·

    @tamzinjackman

    The domain onepointfivebillioninches.com is valid through 2016-10-31.

    However, the domain alifeunplanned.com is expired, but I’d be happy to cancel it for you.

    Before I proceed, there are a few points I need to cover.

    If we cancel your domain, it can take up to several weeks for our domain registrar to release the domain, and we can’t guarantee that your domain will be available to you again, once canceled.

    If you want to keep using your domain, but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

    For more information on using the domain elsewhere, please see:

    http://en.support.wordpress.com/domains/domain-management/

    Once you confirm how you’d like to proceed, I will get started processing your transaction.

  • The topic ‘Help needed with domain names!’ is closed to new replies.