HELP! New Phone Number, Unable to Log In (2 Factor Authenticate Fail)

• 

  cdb22other · Member · Jan 17, 2018 at 3:59 pm

  • Copy link
  • Add topic to favorites

  I recently got a new phone number and unable to access my account — my main account. (I made this account to be able to post this HELP question).

  I’ve tried account recovery, but all info is sent to the old phone number. And I don’t have any codes or verification emails.

  site: reconcilingway.wordpress.com
  username: cdb22

  The blog I need help with is: (visible only to logged in users)

• 

  gemmacevans · Member · Jan 17, 2018 at 5:04 pm

  • Copy link

  Hi cdb22other,

  I’ve tried account recovery, but all info is sent to the old phone number. And I don’t have any codes or verification emails.

  Thanks for those details. Do you still have access to the email address being used for your cdb22 account?

  Just let me know and we can go from there.

• 

  gemmacevans · Member · Jan 17, 2018 at 5:08 pm

  • Copy link

  Hi again,

  It looks like one of our Happiness Engineers replied to the support request from your other account just as I hit send on my reply here :)