HELP No access to home page; get Jetpack Download

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  sueroppel7748 · Member · Feb 19, 2019 at 7:59 pm

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  Hi, I am so technically challenged so appreciate any advice anyone can give.

  I have been trying to get to my home page (https://kimberley-foundation.org). When I type this URL in, I get a download. The download reads “Hi Jetpack! All systems go”. Strangely all other pages of my website work and I can get back to my home page by clicking on the top menu of other pages, just never directly. Does anyone have any advice on what I need to do to fix the problem.

  Thanks so much.

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  kaitohm · Staff · Feb 20, 2019 at 2:34 am

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  Hi @sueroppel7748 ,

  I understand the frustration you must be facing. How terrible!

  Your site seems to be hosted at GoDaddy, using a self-hosted version of WordPress offered by WordPress.org. Unfortunately, these forums are for sites hosted at WordPress.com and so there isn’t much we can do here to help you.
  WordPress.com and WordPress.org

  My best suggestion would be to try contacting the following support pages and see if they can’t help you.

  • Jetpack Support
  • WordPress.org Forums
  • GoDaddy Help

  I hope your issue will be resolved soon. All the best!