Help on restoring pics

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  happycherryberry · Member · Mar 22, 2017 at 8:16 am

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  I deleted all the photos from the media of my blog mrbrightsidebitchesss.wordpress.com, not knowing they would vanish from the blog, now only showing the empty frames. Is there any way to restore them?

  The blog I need help with is: (visible only to logged in users)

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  dave2swords · Member · Mar 22, 2017 at 8:54 am

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  Hello
  Unfortunately you cannot.
  https://en.support.wordpress.com/media/deleting-files/ talks bout this right at the top.

  When did you delete the files? It MIGHT be possible to ask the WordPress folks if they could restore your blog to just before then if you ask really really nicely. I will tag this so someone from WordPress and look into this for you.

  I looked and was really enjoying the photos until we got to Tokyo day 6, which is where they seem to have begun disappearing. One day I will go see Japan, i have friends there.

  best,
  dave

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  kokkieh · Staff · Mar 22, 2017 at 9:11 am

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  Hi there,

  Deleted media files cannot be restored. You’ll need to re-upload the images to your posts to fix this.

  @dave2swords

  We do not restore site backups in the case of deleted media files. We have ample warnings in our documentation and in the dashboard that deleting media is permanent.

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  dave2swords · Member · Mar 22, 2017 at 9:15 am

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  @kokkieh – I figured that was the case, thanks for the clarification! :)
  d

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  happycherryberry · Member · Mar 22, 2017 at 9:16 am

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  Hi Dave

  Thanks for the reply. I dont rly rmb when i deleted all of them but i did it cus i was running out of memory space.. maybe it was within the past few months. Where do I contact WordPress? If the pics can’t be restored I guess I’ll delete the blog entirely or sth.

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  kokkieh · Staff · Mar 22, 2017 at 9:16 am

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  👍

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  dave2swords · Member · Mar 22, 2017 at 9:34 am

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  Hello again
  It is not possible to restore the photos, like kokkieh just told us. There are things you can do to make the photos take up less space, called Image Optimization:
  https://en.support.wordpress.com/media/image-optimization/

  Images from high quality cameras and phones can be very large, and can rapidly fill up a 3mb media library. If you want to keep this blog up, give the procedures in the above link a try.

  If you choose to decide to delete the blog, you already know how, but here is a refresher:
  https://en.support.wordpress.com/media/deleting-files/

  dave

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  kokkieh · Staff · Mar 22, 2017 at 1:35 pm

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  @happycherryberry

  We cannot restore the images, but that doesn’t mean you need to delete your site.

  If you don’t have the images on your computer any more, you can try searching for your site on the Internet Archive. You might be able to recover them from there:

  https://archive.org/

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  justjennifer · Member · Mar 22, 2017 at 1:55 pm

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  Thankfully the Media Library is 3GB and not 3MB. :)

  If you are uploading directly from your phone via the WordPress app in the site settings you can indicate a default width for your image uploads. That should also help you to cut down excessive storage use.