Help on “Your password reset link appears to be invalid”

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  maenglas2 · Member · Mar 19, 2023 at 4:39 pm

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  Dear all,

  I have a big issue, since I cannot connect to my WordPress.com site anymore. I hadn’t connected for some time, but I’m 100% sure the password was OK. It was refused though, so I reset the password.

  Then, I had the following message: “Your password reset link appears to be invalid”, and I was invited to ask for another reset. And so on… Again and again…

  My website is : http://maenglas.com/ and I’m connected through OVH.

  Note : I’ve tried several browsers and several computers.

  Last but not least:

  • I had to set up a new connectng ID to post on this forum (since the original one does not work, as mentioned before)
  • I’m not super good at IT to be honest

  If somebody could help me, I would really be grateful. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Mar 29, 2023 at 3:56 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!