HELP! Our iPad users report inability to comment on posts

sylviaavery · Member · Jul 9, 2022 at 10:15 pm
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This is an intermittent issue over the last 48 hours or so. The blog may work for a few hours, then iPad users report that they are unable to add comments to the post, they can only reply to existing comments. They describe it as freezing or an inability to load the post.

Desktop users have no problems. As near as I can determine there’s an issue between Safari and Word Press. HELP please.

The blog I need help with is: (visible only to logged in users)
amiteshg93 · Member · Jul 10, 2022 at 4:36 am
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Hi there,

Please provide us with the URL of the website you’re referring to so that we can point you in the right direction.

Thank You! :)
sylviaavery · Member · Jul 10, 2022 at 8:49 am
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Sure, here’s the URL.

https://wordpress.com/view/bourbonstreet506745279.wordpress.com

And to restate the problem as clearly as I can it is a specific-to-Ipad WP issue. The Safari and Brave browsers will both load the opening page with no problem on our users Ipads.

The problem (Freezing and not loading the page) does not occur until you click the link directly beneath the opening post to access the comments. The comments page will partially load then freeze. Furthermore, the problem is solely isolated to the this blog as near as we can determine. Other WP blogs AND comment threads are loading just fine.
amiteshg93 · Member · Jul 10, 2022 at 9:00 am
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Hi there,

Thanks for sharing that.

Despite this, I am unable to reproduce the scenario you described.
This has been flagged to Staff. This will be addressed by the next available staff member.

Thanks! :)
sylviaavery · Member · Jul 13, 2022 at 5:43 pm
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I appreciate your looking into it. It has been two days now and we have not had a repeat of the issue, so it looks like it has been resolved. Thank you so much.

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