help! our tech guy has left and i need help

  • Unknown's avatar
    judyhailey · Member ·

    help! our tech guy has left and i need help

    The site I need help with is carteretspeedway.com. It is not hosted by WordPress.com, but it is connected with Jetpack.

  • csabarakasz · Staff ·

    Hi there,

    Thank you for reaching out to us.
    Could you explain what do you need help with? Thank you.

    Please note, that your site is hosted on a WordPress.com server and was built with the self-hosted version of WordPress, often called WordPress.org. For this reason, it is possible that we are not able to assist you, since it is outside of our access. This forum is maintained and equipped to support WordPress.com sites.

    To clarify, WordPress.com and WordPress.org are two different companies and we cannot access files or data for sites that are hosted elsewhere.

    You can find more information here about the differences: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the self-hosted software, and you can find the support forums at: https://wordpress.org/support/forums/

    I am looking forward to your response.

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