Help paying our bill to you.

  • Unknown's avatar
    martenisaw · Member ·

    We received a message that this domain name will expire on July 29, 2023. Have been trying to go online and pay it, however, we are unable to do it. How do we pay our bill to you?

    The bill doesn’t even show up on our page.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    That domain is owned by a different account than the one you’re currently logged in to. If you are not the account owner, we recommend that you get in touch with the owner and ask them to renew the domain.

    If you are indeed the account owner but unable to access the account for any reason, our handy Account Recovery guide will assist you in regaining access. You can find it here: https://wordpress.com/support/account-recovery/

    Once you’ve accessed your account, you’ll be able to renew your domain without any issue.

    If you have any further questions or need more assistance, please don’t hesitate to let us know. We’re here to help.

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