help please

• 

  luisvw1m · Member · Jan 10, 2020 at 3:00 pm

  • Copy link
  • Add topic to favorites

  please help i cannot recovery my account i do not want to make everithing AHAIN help toursjccs.com user hemporio. [redacted by staff] help me please

• 

  staff-mckluskey · Staff · Jan 10, 2020 at 3:47 pm

  • Copy link

  Hi there!

  From what I can see the site toursjccs.com is not hosted with WordPress.com but on GoDaddy.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/ or reach out directly to your host.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.