Help please
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I was billed for $499. I do not use my site, I don’t need a WordPress account. I have my URLs through godaddy.
When I asked for help through email, I keep getting an automated response telling me to go into account setting, manage purchases, and unsubscribe to the plan I want to cancel. I have attempted to follow instructions, but I have no plans showing under “manage purchases.”
When I look at billing history, I am billed 118.00 for Pro Blogger yearly 2 (recurring). This makes no sense.
Please how do I cancel my Business Plan Renewal🙏🏻
Not having direct contact ability with your subscribers is a disgrace! Before I get an answer, my 30 days will be up!
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Hi there,
The
barbwilliamsconsultingaccount you’re using to post here has never bought any upgrades for WordPress.com, and only owns a free site with us, https://barbwilliamsconsulting.wordpress.com/. We sell no product on WordPress.com called “Pro Blogger”.What is the URL of the site on which you have a Business Plan with us?
If you’re not sure what site the charge is for, please search for the charge at https://wpchrg.wordpress.com/ – enter the transaction details on that form, and it will tell you if that charge exists on our end and what site it’s for.
You can also use the Contact Support link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.
When I asked for help through email, I keep getting an automated response telling me to go into account setting, manage purchases, and unsubscribe to the plan I want to cancel.
This forum thread is the first and only time your account has ever contacted our support. If you also submitted an email support ticket, it was via a different WordPress.com account.
Not having direct contact ability with your subscribers is a disgrace!
Owners of paid plans have access to both live chat and email support via the contact form at https://wordpress.com/help/contact. But the account you’re using to post here doesn’t own any paid upgrades, and free accounts get help here in the forums.
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When I look at billing history, I am billed 118.00 for Pro Blogger yearly
It looks like this is a subscription for the Akismet anti-spam plugin.
You can contact Akismet support directly if you have any questions about that here:
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