Help Please

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  mrcarpetcleaneraz · Member · Jul 12, 2021 at 8:15 pm

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  i can’t access to my wordpress console, probably has been hacked, please send me instructions to (email visible only to moderators and staff)

  The site I need help with is mrcarpetcleanerllc.com. It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

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  kokkieh · Staff · Jul 15, 2021 at 1:04 pm

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums