Help please.

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  littledayz · Member · Sep 11, 2022 at 12:01 pm

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  Can I please talk to someone or get an actual email address for you support centre? I can’t find any way of contacting you other than through this forum.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  bookstooge · Member · Sep 11, 2022 at 12:22 pm

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  For free users such as yourself, this forum is the support center. Ask your question and staff will be along to answer, if a helpful member hasn’t already taken care of it. (some of the members are VERY knowledgeable)

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  littledayz · Member · Sep 11, 2022 at 12:44 pm

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  Okay thanks.

  I have a website through Squarespace that has suddenly stopped working. The issue says they cannot connect to the DNS provider which is says is WordPress but when I log into my WordPress I cannot find any information about that domain on here at all.

  I haven’t used WordPress in over 5 years, to be honest I didn’t even realise I still had an account so I am unsure how to fix this when I can’t see any evidence of the domain or my website through my account on here.

  Any help would be greatly appreciated.

  Thanks,
  Laura.

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  staartmees · Member · Sep 11, 2022 at 1:39 pm

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  First things first: what is the URL of your domain?

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  littledayz · Member · Sep 11, 2022 at 8:40 pm

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  http://www.wanderingsandco.com

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  staartmees · Member · Sep 12, 2022 at 3:41 pm

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  Your domain expired some time ago and for the moment it is in redemption.

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  staff-doublebassd · Staff · Sep 12, 2022 at 3:50 pm

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  Hi there,

  wanderingsandco.com is under a different WordPress.com account than the one you are contacting us from. You’ll need to log out of your current account and log into the account connected to wanderingsandco.com in order for us to assist with restoring the domain.

  Do you happen to remember the WordPress.com account connected to the domain subscription?

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  littledayz · Member · Sep 13, 2022 at 1:12 am

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  Hi, I can’t remember what account it would’ve been associated with. I’ve tried logging into word press with all my other email addresses to try and find it but they all say no account is linked to those email addresses.
  So I don’t really know what to do from here.

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  fstat · Staff · Sep 13, 2022 at 7:00 am

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  Hi,

  Since this was a paid upgrade, you can provide us with the transaction ID as proof of ownership, and we’ll restore access to your account. Then you’ll be able to renew your domain.

  Follow these instructions to retrieve that transaction ID:

  https://wordpress.com/support/billing-history/#retrieving-a-pay-pal-transaction-id

  And then send it to us through this form:

  https://wordpress.com/wp-login.php?action=recovery

  Please DO NOT POST any transaction details in this public forum. Use the form I linked above.

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  littledayz · Member · Sep 13, 2022 at 11:43 am

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  Hi there,

  I’ve just tried filling out this form but it’s saying:

  “Sorry but the website you gave does not exist on WordPress.com. Is it a self-hosted WordPress.org website?”

  My website is through squarespace so I’m not sure what to do but it won’t let me submit the form. I have the transaction ID so if there is another way to send it through please let me know.

  Thanks,
  Laura.

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  staff-ozmodiar · Staff · Sep 13, 2022 at 1:50 pm

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  Hmmm, I wonder if the system is rejecting it because the domain is in redemption.

  Can you try using this form and seeing if it makes a difference:

  Why was I charged?

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  littledayz · Member · Sep 15, 2022 at 2:31 am

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  Hi there,

  I did that and it said:

  Found it!

  This was a charge for:

  Domain Connection
  wanderingsandco.com

  Domain Registration
  wanderingsandco.com

  View your receipt

  But when I clicked on view your receipt it took me to the purchases section of WordPress and said “Sorry, we couldn’t find receipt #47157466”

  So I’m not sure what to do from here.

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  staff-ozmodiar · Staff · Sep 15, 2022 at 2:55 am

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  I think we may be beyond what we can do via the support forum.

  Can you reach out to the account recovery team with this information at passwordhelp@wordpress.com ?