help please..

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  sharonabaja · Member · Feb 8, 2023 at 8:00 pm

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  it seems I have 2 word press accounts. and only one has my website. First please help me with my log in credentials for my word press blog. It is hosted by Hosting.
  I’m trying to figure out how to change the photo on my home page.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  sharonabaja · Member · Feb 8, 2023 at 8:04 pm

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  Actually my blog is not the one above. The blog that is correct and active is

  http://www.sharonaboatlife.com

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  staff-totoro · Staff · Feb 9, 2023 at 11:05 pm

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  Hi there,

  We can’t help directly because we don’t host sharonaboatlife.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (Hostinger) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and because of this our procedures for regaining account access do not work on sites hosted with other providers.

  The good news is that as long as you have access to the server control panel through Hostinger, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask Hostinger support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!