help please!
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Getting a 500 error and cant pull up my site at all…any idea how to troubleshoot?
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hey, I’m here to help clear up the confusion.
The 500 error you’re seeing usually means something has gone wrong on the server where your site is hosted — it’s a general server-side error. It can happen for a few reasons, like a plugin conflict, a corrupted
.htaccessfile, or even temporary hosting issues.I checked your site https://1peter410.com/ and it looks like it’s loading fine right now, which is a good sign. That said, it’s worth clearing your browser cache and trying to reload the site — sometimes your browser saves an outdated or broken version of a page.
Also, just to clarify — your site https://1peter410.com/ is a self-hosted WordPress.org site that’s connected to WordPress.com via Jetpack only. That means it’s not hosted on WordPress.com itself and may be using WordPress.org software. Here’s a quick guide that explains the difference between WordPress.com and WordPress.org:
https://wordpress.com/support/com-vs-org/You can confirm your site’s hosting using this tool:
https://wordpress.com/site-profiler/https://1peter410.comSince the site isn’t hosted with us, I recommend posting your request for help on the WordPress.org support forums, where the community can assist with self-hosted issues:
https://wordpress.org/support/forums/And just in case you’re ever interested in switching — WordPress.com offers fully managed hosting with automatic updates, backups, performance tools, and expert support. We even offer free site migration and up to 50% off your first year on the Business plan. If you’d like to explore that, here’s where you can read more about it:
https://wordpress.com/support/request-a-free-migration/Let me know if you’d like help moving your site.
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