Help please, I can't find my site tourzealand.co.nz

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  info363466394 · Member · Oct 28, 2018 at 6:35 pm

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  I have recently (July 2018) purchased tourzealand.co.nz and have done some work on the back end already. I am not 100% how to check the billing is coming to me but assume it comes to my email – Can you help me find my website to edit please urgently. Many thanks Jane Butterworth [contact info redacted]

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  skipiczeljko · Member · Oct 28, 2018 at 6:45 pm

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  Hello Jane,

  your website is not hosted with WordPress.com, your website is hosted by a hosting company called InMotion ( https://www.inmotionhosting.com/ ).
  If you are not sure of the login information you can contact the previous owner of the website, or contact the InMotion and explain them your situation.

  I hope this helps.

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  torres126 · Member · Oct 28, 2018 at 6:46 pm

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  Hi,

  It appears that your website uses the self-hosted version of WordPress rather than WordPress.com, which is what this forum is designed to help with. Note the difference here: https://en.support.wordpress.com/com-vs-org/

  You may be able to find help here: https://wordpress.org/support/ or alternatively contact your hosting provider.

  Please note: phone support is not offered on WordPress.com. These forums are public, so I’ve tagged staff to redact the number.

  Hope this gets fixed soon!

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  torres126 · Member · Oct 28, 2018 at 6:46 pm

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  @skipiczeljko Oops, you beat me to it, sorry!

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  skipiczeljko · Member · Oct 28, 2018 at 6:51 pm

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  All good, your answer had the information mine did not.
  I hope we helped Jane handle her issue.

  Cheers