Help Please! ‘My site is currently unable to handle this request.’
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Hi, I updated to a new version and now I can’t access any admin menus. I’ve read about some solutions that involve logging into the hosting but I don’t know how to do that :( Can anyone help me out? The old designer is MIA and the client will not know any logins or anything.
The blog I need help with is: (visible only to logged in users)
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Are you referring to https://theartistrymission.wordpress.com/? That site is running the Sketch theme described here https://wordpress.com/theme/sketch
WordPress.COM software updates are done by Staff.
You failed to confirm the URL starting with https:// of the site referred to but unless it’s a site hosted by WordPress.COM you are posting to the wrong support forum.
To save time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
WordPress.COM hosted sites and WordPress.ORG software installs on paid hosting and local installs have different logins and different support documentation.
We provide support only for WordPress.COM hosted sites on our servers and your site may not be among them. WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi, thanks for getting back to me! The site is not for this login, the site is privyskincare.com and after checking on whoishostingthis, it’s hosted by Dreamhost
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Okay then.
For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums.
The wordpress.ORG support forum is at http://wordpress.org/support.
The wordpress.ORG login link is here https://login.wordpress.org/
If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
I’m not sure if it’s a .com or .org how do I find out? Sorry, I’ve never used WP and trying to help a friend.
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