HELP please this is an emergency
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My website is gone!!! my dashboard is gone!!! all of a sudden I get a server error and its gone. please call me [redacted for privacy]
The blog I need help with is: (visible only to logged in users)
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There is no phone support here and you just posted your phone number on a public site. I will have Staff remove it.
A server error is a wordpress.ORG software error. That site is not on our servers. You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.
The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Hi @petemergencyeducation, I’ve removed your phone number so you don’t get calls from scammers.
Your site with the server error is likely hosted somewhere else. I’d check in with your host and ask if they can restore a recent backup, then make sure you are properly maintained so this won’t happen again. If you need help, try searching the forums for individual WordPress.org installations:
https://wordpress.org/supportIf you’d like, you may be able to move your site to our service so we can maintain it for you and provide support. Here’s how to get started with that once your current issue is resolved:
https://en.support.wordpress.com/coming-from-self-hosted/
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