Help please Unable to delete site

  • Unknown's avatar
    scrumptiously004120a66b · Member ·

    Hi,

    Im unable to delete my site smithiej.wpcomstaging.com. I have followed and removed active subscriptions.

    Upon trying to delete my site I get the error ‘We are still in the process of removing your previous plan. Please check back in a few minutes and you’ll be able to delete your site.’

    I have tried reverting to the theme, and have reset the site back to standard multiple times to no plugins are in use. Im still unable to delete the site. Could you please delete the site for me?

    Thanks

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    michellestanleyny · Member ·

    The error you’re encountering suggests that the system is still processing the removal of your previous plan or subscription, which can sometimes take longer than expected. Here are a few steps you can take to try to resolve the issue:

    1. Wait and Refresh: Since the error indicates that the system is still processing, waiting for a few more minutes or even an hour might resolve the issue. Refresh the page after some time and try again.
    2. Clear Cache and Cookies: Sometimes, your browser might be holding on to cached data, which could cause issues. Clear your browser’s cache and cookies, then try deleting the site again.
    3. Try a Different Browser or Device: If the problem persists, try accessing your WordPress account from a different browser or device. This can help rule out browser-specific issues.
    4. Check for Incomplete Subscriptions: Double-check your account to ensure that there are no lingering subscriptions or plans that haven’t been fully removed. Sometimes, an incomplete cancellation can cause such errors.
    5. Contact WordPress Support: If you’ve tried all the above and still can’t delete your site, reaching out to WordPress.com support is your best option. Provide them with the details of the issue, including the error message you’re receiving. They should be able to assist you in manually completing the deletion process.
    6. Use WordPress Debugging: If you’re comfortable with more technical steps, you can enable WordPress debugging to check for any errors that might give you more insight into what’s causing the issue.

    Let me know if you need help with any of these steps or if you want to explore more troubleshooting options!

  • staff-happinesspat · Staff ·

    Hi there, @scrumptiously004120a66b, it looks like you were able to get this resolved. Let us know if it remains unresolved or we can help in any other way.

    @michellestanleyny thank you for providing this information.

  • Unknown's avatar
    benmartinthompson · Member ·

    im having the same issue… how did you resolve it?

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