Help, recaptcha

• 

  chris525079302 · Member · Jun 11, 2018 at 2:51 am

  • Copy link
  • Add topic to favorites

  I recently added a plug in for recaptcha and now I cannot log in error reads: ERROR for site owner: Invalid site key. Also for some reason now WordPress doesn’t recognise my user name or any of the email addresses linked to the account. Can the plugin be deleted and access restored please? The account was set up via a marketing company and so do not have the proof requested.

• 

  catkiinson · Staff · Jun 11, 2018 at 7:22 am

  • Copy link

  Hi,

  What’s the url of your site?

  Thanks

• 

  chris525079302 · Member · Jun 11, 2018 at 8:52 am

  • Copy link

  Advance-Archaeology.com.au

  Thank you

• 

  catkiinson · Staff · Jun 11, 2018 at 9:14 am

  • Copy link

  Hi,

  It looks like your website is hosted with Cloudflare. 
We can only assist with WordPress.com hosted sites on this forum.

  You can ask for support in the WordPress.org forums: 
  https://wordpress.org/support/forums/

  You can also search for the plugin you’re using and see if there is a dedicated .org support forum for it: https://wordpress.org/plugins

  The difference between .ORG and .COM is explained here:

  WordPress.com vs. WordPress.org

  Hope this helps :)