Help redeeming the domain

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  jpublicpolicy · Member · Sep 9, 2020 at 8:03 am

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  I would need to redeem my domain as soon as possible! How can I proceed?

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  staff-mckluskey · Staff · Sep 9, 2020 at 9:54 am

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  Hi there!

  It looks like my colleague has sent you a link to the payment via email. Please keep in touch there.

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  jpublicpolicy · Member · Sep 9, 2020 at 1:02 pm

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  Thanks a lot for your answer!

  Unfortunately, I have not received that. Could you kindly ask them to send the link again? It is very important and urgent.

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  supernovia · Staff · Sep 9, 2020 at 5:33 pm

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  We’ll send it another way.

  Can you please notify us in this thread as soon as that is paid?

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  jpublicpolicy · Member · Sep 10, 2020 at 8:21 am

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  Dear Supernovia,

  Thanks a lot for your help.

  The payment has been made successfully. What is the procedure now?

  Thanks again,
  Silvia

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  fstat · Staff · Sep 10, 2020 at 11:37 am

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  I have initiated the recovery process and I’ll let you know as soon as the domain is restored. The process takes 24-48 hours.

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  kbhodgins · Staff · Sep 10, 2020 at 3:11 pm

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  Hi there @jpublicpolicy. Just writing to let you know that your domain has now been restored to your account.

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  jpublicpolicy · Member · Sep 12, 2020 at 3:41 pm

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  Hi @kbhodgins! Thank you so much for all of your help!