Help refund
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I just signed up to what I thought was a free trial using the premium package then I learnt it isn’t the same premium upgrade package to use a premium theme and so I cancelled and ask for refund but then they send me this. I have no idea what this means. I literally just did it 30mins ago. what I dont get is it was ment to be free for 14 days yet they needed my credit card?
“This will not cancel the upgrades in the bundle. It will disable auto renew on each upgrade and allow you to renew or cancel each one separately.
Be aware that you will lose the bundle discount when renewing these upgrades if you cancel the bundle.
By clicking the button below you acknowledge that you want to cancel WordPress.com Premium”
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WordPress.com Premium includes:
- A Free Domain
- Custom Design
- VideoPress
- Space Upgrade
- Ad-Free
For more info, you can refer to this page: http://store.wordpress.com/premium-upgrades/pro-bundle/
Despite the similar name, WordPress.com Premium doesn’t include any of the Premium themes available here:
Does that make sense? Please let me know if you have further questions.
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Also, I have canceled the trial of WordPress.com Premium on your account. You will not be charged.
Just to make sure that I am understanding the situation, were you also asking for a refund of your the Collective theme? If so, just let me know and I will be happy to help.
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