Help regarding Payement

  • Unknown's avatar
    amnabibi668 · Member ·

    Hi! I have tried paying the plan payement by two of my cards and it’s showing both as ”Purchases are currently disabled” . We’ll need to re-enable them. Please help me in this matter

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and your ability to purchase upgrades has indeed been disabled and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums, but click on the notification in your dashboard to reach our payments staff.

    Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

    Thanks!

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