Help renewing domain
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I have logged into this account and the other account and can not renew my domain. Please help me renew.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
What is the username of your other account? The domain subscription is most likely connected to the other account you were logged into. If you can log into that account and post in this thread, we can confirm ownership and assist you with renewing the domain.
Once the account is confirmed, we’d be happy to contact the registrar to see if we can restore ahealthylifeforme.com to your account, but we need to move quickly on it because the domain will be entering redemption soon and it would cost much more to retrieve the domain at that point. I just contacted the email on file with a manual payment link. Once you pay for the domain, we’ll start the restoration process.
Let me know if you have any questions.
Thanks!
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The domain does not actually expire until March 2023. We just need to manage the name servers for the domain but it does not appear under either of my accounts. And of course we’d like to make sure we don’t lose the domain come March.
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Just to clarify, the domain was transferred to WordPress.com 10+ years ago and we have been paying the renewal fees ever since. I can see the annual invoices under Profile -> Purchases -> Billing History but the domain does not appear under My Sites -> Upgrades -> Domains or anywhere else.
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The actual site is self-hosted and the name servers should be pointing to Cloudflare. For some unknown reason, the registration info was updated yesterday to point to GoDaddy’s name servers.
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The domain does not actually expire until March 2023.
Unfortunately, the domain did indeed expire March 1, 2022. It was never renewed this year, and we sent several email warnings before it expired to the email address on the beeamy account.
The good news is that we are still able to recover your domain, as it is currently in the Grace period: https://wordpress.com/support/domains/domain-expiration/#grace-period
You’ll need to pay the regular $18 renewal price before we can recover the domain.
I have sent a payment request for the total of $18 to the email address on the account which owns the domain (the beeamy account).
Once the payment is sent, please reply here to let us know, and we will recover ahealthylifeforme.com.
Please hurry, as it will enter the Redemption period next if not renewed soon: https://wordpress.com/support/domains/domain-expiration/#redemption-period
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Hi there!
We received your payment and have recovered your
ahealthylifeforme.comdomain. You can now manage the domain from your WordPress.com account dashboard.Let us know if you need anything else and we’ll be happy to help!
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