Help Request – Primary Domain Reset After Upgrade/Downgrade

• 

  tateulsaker · Member · Apr 27, 2025 at 9:19 am

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  Hello,

  I recently upgraded to the Business Plan to trial new features, but then reverted back to my previous plan. After doing so, my primary domain automatically switched to a different one without my input.

  Before upgrading, my primary domain was [yourdomain.nz]. I would kindly like to request that my .nz domain be reinstated as the primary domain, as it was prior to my upgrade.

  I appreciate your support and hope this can be corrected without needing to re-upgrade.

  Thank you very much for your help.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  kaichicha · Member · Apr 27, 2025 at 9:45 pm

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  Hello there,
  
  I understand that your site’s primary address got switched back to the default subdomain after downgrading your Business plan. Could you please follow the steps provided on the link below and let me know if it works for you?
  
  https://wordpress.com/support/domains/set-a-primary-address/#how-to-change-the-primary-address
  
  I look forward to hearing back from you.