Help resetting a password
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Hi,
I’m trying to reset the password for an account that my company has lost the password to, but am not receiving the reset emails. Any help would be greatly appreciated as we are trying to upgrade our plan which expires soon.
Thanks!
The blog I need help with is: (visible only to logged in users)
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You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.
If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.
If you did not register the underlying .wordpress.com under your username account contact whoever registered it.
After the blog’s owner logs in clicking this link should display all blogs registered under the same username account, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden
If the blog’s owner does not see the blog here http://en.support.wordpress.com/my-blogs/ then they need to follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility
If the log-in information is lost they need to visit https://en.wordpress.com/wp-login.php?action=lostpassword
Note:
Transferring a Blog to Another WordPress.com User or Account https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
Transferring upgrades https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
Change Credit Card Details https://en.support.wordpress.com/change-credit-card-details/Invalid CNAME
Your domain has a CNAME record, but its value is incorrect. The record should point blog.basespace.illumina.com to basespace.wordpress.com. It is currently set to basespace.wordpress.COMThere is information on how to set up domain mapping in our support documentation. http://en.support.wordpress.com/add-a-domain/
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Howdy!
I see that the password reset email was successfully sent a few times earlier today. This email was delivered to the email on the account that owns blog.basespace.illumina.com.
You can recover this account with proof of ownership:
https://en.support.wordpress.com/account-recovery/Let me know if you have any additional questions.
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