HELP – Site not connected to the server

  • Unknown's avatar
    blkblt79 · Member ·

    I worked just find a couple of weeks ago. Now we can’t bring up the site, can’t view, edit or do anything with it.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

  • Unknown's avatar
    blkblt79 · Member ·

    Thank you.

    This setup is very confusing. I thought it would all be WordPress.

    We contacted Bluehost and discovered they suspended the account because we didn’t follow directions on one of their emails to verify the DNS entry.

  • The topic ‘HELP – Site not connected to the server’ is closed to new replies.