Help stopping an auto-renew on domain mapping

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  unconditionyou · Member · Sep 21, 2015 at 6:50 pm

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  Hi, this domain was mapped to:
  https://TheCostaRicaProject.com/ (Registered with GoDaddy)

  I have reverted it back to:
  https://truewealthcommons.wordpress.com/

  The Domain mapping is due to auto renew in 3 months and for the life of me I cannot find how to cancel it renewing. Can you help please.

  Thank you!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 21, 2015 at 7:02 pm

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  Hi there,

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  I tagged this thread for as Staff followup. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  unconditionyou · Member · Sep 21, 2015 at 7:10 pm

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  Thank you for the quick response. It’s due to expire on December 12, 2015.

  There was an issue with my username last year and WP suggested I create a new user profile whilst they resolved the issue (which they did) and with that profile (called: ciaomarco2015) I purchased domain mapping.

  I have since deleted that profile and I am guessing this is why I cannot turn off the auto renew.

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  timethief · Member · Sep 21, 2015 at 7:13 pm

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  Thanks for the added information. Please be patient while waiting for Staff assistance.

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  unconditionyou · Member · Sep 21, 2015 at 7:15 pm

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  The YOU for the super quick replies timethief! I appreciate it.

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  timethief · Member · Sep 21, 2015 at 7:18 pm

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  You’re welcome. :)

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  staff-ozmodiar · Staff · Sep 23, 2015 at 4:47 am

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  You are correct, the issue is that you purchased the upgrade with your second account.

  The account is still active. You’ll need to log into it in order to cancel the auto-renewal.