Help! Subscription renewal not working!

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  clairebailey1980 · Member · Sep 11, 2015 at 8:06 am

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  Hello, we are having problems renewing our subscription! It expires tomorrow but even after submitting payment details we’re getting a message saying ‘This blog is not subscribed to some of these products. Did you mean to purchase them?’ We can’t confirm we want to purchase. Is this an error?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Sep 11, 2015 at 8:14 am

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  Upgrades have to be renewed from the user account that originally purchased them. Are you using that account?

  If this did not solve your above problem, please add the MODLOOK tag to the Tags section of this forum thread for Staff assistance.

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  clairebailey1980 · Member · Sep 11, 2015 at 8:24 am

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  Thank you for your response. I’m afraid this won’t be possible as the person who originally purchased them no longer works at the company. Is there an alternative please?

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  justjennifer · Member · Sep 11, 2015 at 8:29 am

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  I’ve added the MODLOOK tag to this thread so you can get some Staff assistance. Please be patient.

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  staff-doublebassd · Staff · Sep 11, 2015 at 4:01 pm

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  Hey there, Claire!

  Since you’re a verified admin on the account, I have transferred the upgrades over to your user account. So, you should now have the ability to renew the upgrades.

  For more information on upgrades, including how to transfer them to another account in the future, please visit our support page.

  Let me know if you have any questions.

  Thanks!