Help Swapping domain servers

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  rocksps · Member · Jun 6, 2017 at 3:18 pm

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  Hello I currently have a live site and domain at Squarespace. I just finished building my new site on wordpress and I want to use my domain name from my live site. Can you walk me through this?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 6, 2017 at 6:04 pm

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  We have 4 different plans: free, personal, premium and business. All hosting is free regardless of which plan you choose.

  You can view all wordpress.com plan features here https://wordpress.com/pricing/ Add a plan for each of your sites here: http://store.wordpress.com/plans/.

  How domain mapping works
  Registering an underlying .wordpress.com URL first is required for domain mapping. That underlying URL does not have to match the domain URL when you are domain mapping. What domain mapping does is providing a seamless redirect to the very same content under the new domain URL when a person clicks the old URL .wordpress.com to the original content. It can take up to 72 hours for domain propagation to take place throughout the internet but it doesn’t usually take that long. https://en.support.wordpress.com/domains/

  There are 3 ways to add a custom domain to your blog. Please note that an active WordPress.com plan is required to add a custom domain to your site. https://en.support.wordpress.com/domains/#getting-started

  WordPress.com does not accept domain transfers but mapping an existing domain is possible. http://support.wordpress.com/domain-mapping/map-existing-domain/

  The domain or mapping of any existing domain URL is included in the pricing for a personal upgrade, a premium and a business upgrade. The WordPress.COM upgrade for mapping a domain must be renewed annually.

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  rocksps · Member · Jun 6, 2017 at 6:22 pm

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  ok so I know this may sound completely stupid, but I have A business account and am trying to contact support. Where is the live chat icon on the backend?

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  timethief · Member · Jun 6, 2017 at 6:27 pm

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  If you have a WordPress.com plan, you’ll have access to priority Live Chat Support.

  See here please https://en.forums.wordpress.com/topic/where-is-the-live-chat-button-1?replies=2#post-2962234

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  gemmacevans · Member · Jun 7, 2017 at 12:17 pm

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  Hi rocksps,

  A member of staff has already replied to you here: https://en.forums.wordpress.com/topic/i-need-live-chat-1.

  I’m going to close this thread so all of your support stays in one place. You can can continue to reply in the thread I linked to above.