Help talk to someone

  • Unknown's avatar
    keithmccurdy · Member ·

    How can I email someone for support question?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    keithmccurdy · Member ·

    I just signed up for a new domain and web site hosting. Only to find out that it does not support iFrame to any web url. So the hosting is of no use to me. I already transferred my domain to another hosting provider. I would like to get refund as this is of no use to me.

    Also, when I post this your AI comes back with an answer to go to a WordPress.com web page for a refund, but that web page is a 404 dead page. :(

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

  • staff-totoro · Staff ·

    Hi there,

    It is true that we can’t accept some embed code when you are on our shared hosting (which is what our Free, Personal, and Premium sites use) since embed codes are a common vector for exploits to use, and might expose millions of sites.

    However, if you upgrade to our Business plan it will move your site to our business hosting which has dedicated resources, and will allow you to use any embed code you wish, access SFTP and MySQL databases, and upload any plugin or theme “designed for WordPress”

    This would also come with all the benefits of our managed hosting platform, as well as in-house site support with live chat option. Please also note that you would not pay the full price listed above; we would account for the cost of your Personal plan so you do not over pay.

    If you prefer to cancel for a refund, you can do so here: https://wordpress.com/me/purchases/

    Hope that helps. Please let us know if you have any more questions.

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